Terms of Sales
GENERAL CONDITIONS OF SALE AND USE
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OVERVIEW
ARTICLE 1: SCOPE OF APPLICATION
These general conditions of sale apply to all sales concluded through our website.
ARTICLE 2: ORDERS
Automatic registration systems are considered proof of the nature and content of the order. Our site confirms acceptance of the order to the customer at the email address provided by the customer. The sale will be concluded upon validation of payment of the order, i.e. the date of validation of payment for orders paid online by credit card or the date of receipt of payment by check. Our site reserves the right in any event to refuse or cancel any order from a customer with whom there is a dispute regarding the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time the customer visits the site remains dependent on the stock status of our company and, of course, that of our suppliers.
To create our showcase and sales catalog, we work with databases, enriched based on information provided by our suppliers. This database contains more than a hundred items, not all of which are stored in our reserves, and our offer is therefore subject to the availability of items from suppliers.
Only if an item is permanently out of stock with our suppliers will it be removed from our sales offer. In other cases, a new order within a certain timeframe remains possible.
When there is unavailability of an ordered product, the customer is informed by email or on the invoice for the products shipped in the case of an order of several items.
Order delivery deadline: when placing the order and on the order acknowledgment, a delivery time is communicated to customers. It is calculated by adding the longest product availability time to the delivery time of the transport method selected by the customer.
From the moment the order is placed to its dispatch, the customer has the option to cancel their order.
Special features:
Pre-order items : Items to be released are available on our pre-order site. This reservation is made with a release date announced by the publisher when the reservation phase opens. This release date may be changed at any time by the publisher, who is solely responsible for marketing its product.
In all cases, from the date of final sale, to ship the items to customers who have reserved, up to the stock provided by the publisher for the release date.
ARTICLE 4: PRICE
Prices indicated in euros are net, excluding shipping costs. This price includes the price of the products, handling, packaging, and storage costs. They are subject to change at any time without notice, with the understanding that items will be invoiced based on the price in effect when the order is placed. All orders are invoiced in euros and payable in euros. Any customs fees or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs are the responsibility of the customer. They are communicated to you and are included in the overall invoice.
ARTICLE 6: PAYMENT
You have several payment methods available, offering maximum security guarantees. You can pay:
- By bank card or private card (Visa, Eurocard/Mastercard) or directly on the site, in the payment form offered during the ordering process (secure entry by SSL encryption), by entering the type of card, your card number without spaces between the numbers, the control number (located on the back of your card) as well as the expiry date.
You have different payment methods available and you can even benefit from credit card payment facilities.
Payment is made via our partners' secure banking servers. This means that no banking information about you is transmitted through our site.
Payment by credit card is therefore completely secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
ARTICLE 7: DELIVERY
We deliver to your home. The delivery time includes the time required to print the prints and prepare the package, plus the shipping time. The buyer is notified by email of the various stages of order tracking: preparation and delivery.
ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL
The items supplied by our site are brand new and guaranteed against any defects. They are identical to those found in traditional retail stores and come from all listed publishers and suppliers.
If an item is defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof.
If you exercise your right of withdrawal, we will refund the amount paid by the customer, free of charge, except for return shipping costs. Reimbursement is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs then remain your responsibility.
In the event of a refund, we guarantee that it will be made within 14 days of the date of receipt of the returned package. No cash on delivery shipments will be accepted, regardless of the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
The transfer of ownership of the products to the benefit of the purchaser will only take place after full payment of the price by the latter, regardless of the date of delivery of the said products. However, the transfer of the risks of loss and deterioration of the products will only take place upon delivery and receipt of the said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Our site is the producer and owner of all or part of the databases comprising this site. By accessing this site, the customer acknowledges that the data comprising it are legally protected, and in particular undertakes not to extract, reuse, store, reproduce, represent or preserve, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which he or she is accessing.
ARTICLE 11: RESPONSIBILITY
The descriptions and photos of the products in our website's databases were compiled based on information provided by suppliers. We are not responsible for the content, and the website cannot be held liable to the purchaser.
ARTICLE 12: ACCEPTANCE BY THE PURCHASER
These general conditions of sale and the prices are expressly agreed and accepted by the purchaser, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.